At Bespoke Patches UK, we strive to ensure that our customers are satisfied with their purchases. We offer a return and exchange policy that provides reassurance in case of specific circumstances. Please read our detailed policy below to understand when returns and exchanges are eligible and how to proceed.

We offer a return or exchange if any of the following situations occur:

• Incorrect Product Delivered
  If the product you received is different from what you originally ordered, you are eligible for a return or exchange. Please review your order upon delivery and notify us immediately if there is any discrepancy.
• Damaged Product
  If the delivered product is damaged, we will accept an exchange. To process your claim, you must provide evidence of the damage (such as photos) when you contact us.
• Wrong Size Delivered
  If the size of the product delivered does not match what you ordered, you are entitled to an exchange. Please double-check the size details provided during the ordering process to avoid this situation.
• Customization Error
  If the customization on your product does not align with the specifications you provided in the brief, we will accept the product for exchange. Please ensure that all customization details are clearly outlined in your order to avoid confusion.

Returns and exchanges are not available under the following conditions:

• Product Is Perfect
  If the product is as per your order and none of the issues outlined above (incorrect product, damage, wrong size, or customization error) are present, returns or exchanges will not be accepted.
• Incorrect Order Details Provided
  If the brief shared with us was incorrect (for example, wrong product specifications or custom details), and you now wish to return or exchange the product, the policy will not apply. Please double-check your order details before submission.
• Delivery Delay Due to Logistics
  While we aim for timely delivery, any delays caused by the logistics provider are outside of our control. We cannot process returns or exchanges due to shipping delays or transit issues.
• Wrong Address Provided by the Customer
  If the order is returned or undelivered due to an incorrect shipping address provided by the customer, we are unable to offer a return or exchange. Please verify your shipping address carefully when placing an order.
• Third-Party Involvement
  If a third party (e.g., friend, family, or lawyer) is involved in making the claim on your behalf instead of the original buyer, the return or exchange request will not be processed. Claims must be submitted by the person who placed the order.

• Mistakes from Our End: If the mistake occurs due to our error (e.g., incorrect product sent, damaged product), we will cover the shipping costs for the exchange.
• Mistakes from the Customer's End: If the issue arises from incorrect order details provided by the customer (e.g., wrong size, incorrect brief), the customer will be responsible for exchange shipping costs.

If you are eligible for a return or exchange, please follow these steps:

• Contact us within 48 hours of receiving your order with a description of the issue.
• Provide evidence (such as photos) if the product is damaged or incorrect.
• If applicable, ensure the product is in unused condition with all original packaging.
• We will review your claim and provide instructions for the return or exchange process.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We are here to ensure your satisfaction with every purchase!