At Bespoke Patches UK, we believe in being approachable and flexible with our clients. To ensure smooth and transparent transactions, we have established a clear and fair order cancellation policy that allows clients to manage their orders with confidence.

Orders can only be canceled within 24 hours of placing the order. After this period, cancellation requests will be subject to the following terms:

• Cancellation within 24–72 hours: Orders canceled after the initial 24-hour period but within 72 hours will incur a 50% cancellation fee.
• Post-Dispatch or Production Cancellations: Once the parcel has been dispatched or the order is already in production, cancellations cannot be processed, and no refund will be issued.

Our order cancellation policy helps maintain the integrity and efficiency of our production process. We respect the hard work and dedication of our designers and craftsmen, and we’ve put these measures in place to prevent sudden cancellations that affect their valuable time and resources. Additionally, customized orders require significant effort and specialized materials, which are often specific to the client's request. As such, these orders cannot be reused for other clients.

Due to the unique nature of custom patches, customized orders cannot be canceled once the production process has started. This is because the design, materials, and time involved are tailored specifically for the client, and it is not feasible to repurpose such items. We encourage all clients to carefully review their order details before confirming a customized request.

At Bespoke Patches UK, we strive to be transparent and fair in our approach to order cancellations while also protecting the interests of both our clients and our dedicated team. If you have any further questions or concerns regarding our cancellation policy, feel free to contact our customer service team. We're here to assist you!